Choose the correct statement as True/False:

Moving to consumer courts only if the damages incurred are of high value is worthwhile.

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True

False

answer is B.

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Detailed Solution

The above statement is False.
The Consumer Protection Act 1986 clearly states the consumer's responsibility, that he must approach the consumer courts even if the damages incurred are of low value. In the event of dissatisfaction with the product purchased, the consumer has the right to be heard and seek redressal, irrespective of the product's value. That is why the Consumer Protection Act 1986 has provided for forming a three-tier redressal mechanism to protect consumers from malpractices and exploitation by sellers. The lowermost tier is the District commission which deals with claims of low value- i.e., claims worth less than Rs. 20 lakhs. There is no minimum limit on the claim amounts for this tier, meaning that customers can approach it even for nominally valued goods.
The correct statement would be Moving to consumer courts only if the damages incurred are of not high value is worthwhile.

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