Choose whether the given statement is True/False:

A call centre is like a phone booth. People are employed here to connect calls.

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True

False

answer is B.

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Detailed Solution

The given statement is False.
A call centre is a centralised office that responds to issues and inquiries that consumers and customers have about goods and services like banking, ticketing, etc., that they have purchased. A call centre is a work area with large rooms with workstations that feature a computer, a phone, and a supervisor's station. This is how call centres are often organised. India has emerged as a significant hub for both domestic and international businesses. They set up call centres here because they could find English-speaking workers who would accept lower pay. Working in call centres is a new type of employment in the big cities.
The correct statement is that a call centre is like a centralised office. People are employed here to connect calls.

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