Choose whether the statement is true or false.

Call centres play the role of dealing with the problems and questions of customers.

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True

False

answer is A.

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Detailed Solution

The above statement is true.
Working in call centres is not a kind of employment that can be seen in rural areas. They are primarily seen in the big cities and are centralised offices. The call centres provide different kinds of services. For example, it may help in dealing with problems and questions of a customer who purchased some goods or provide services like banking, online ticket booking, hotel booking, etc. A call centre is generally set up in a large room with many computers, telephones and supervisor stations. Call centres for foreign companies are established in India, not only for Indian companies.

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