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Q.

Select the most appropriate salutation for the following.

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a

Dear Sir/Madam,

b

Dear Mr./Ms./Mrs…

c

Dear Customer,

d

Dear (first name),

answer is A, B, C.

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Detailed Solution

  • Concept: Salutations A, B, and C are correct. 
  • Salutations in formal letters typically include 'Sir/Madam' or the entire name of the recipient beginning with a 'Mr./Ms./Mrs.' 
  • The above given example  is a business letter, so the salutation may alternatively include 'Customer' rather than any of the following. 
  • As a result, all three options are correct and appropriate for the format. Option D is wrong since the first name is typically used to address someone known to the writer and is thus used in an informal or semi-formal letter.

Hence, A,B and C are the correct options.

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