Ncert Solutions for Class 10 Social Science Understanding of Economic Development Chapter 5 Consumer rights

CONSUMER RIGHTS

5. CONSUMER RIGHTS

EXERCISES

Ques 1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Ans. Rules and regulations are required in the marketplace for the protection of the consumer. 

1) Weak consumers : Individual consumers often fi nd themselves in a weak position

due to weak rules and regulations. Whenever there is a complaint regarding a good or service

that had been bought, the seller tries to shift all the responsibility on to the buyer.

2) Exploitation of the consumers : Exploitation in the market place happens in various ways. For example, sometimes traders indulge in unfair trade practices such as when the shopkeepers weigh less than what they should or when traders add charges that were not mentioned before, or when adulterated/ defective goods are sold. To protect the consumers from such a situation, rules and regulations are required.

3) Unfair market : Markets do not work in a fair manner when producers are few and powerful,

whereas consumers purchase in small amounts and are scattered. This happens especially when large companies are producing these goods. These companies with huge wealth, power and reach can manipulate the market in various ways.

4) False information : At times, false information is passed on through the media and other sources to attract consumers.

Ques 2. What factors gave birth to the consumer movement in India? Trace its evolution.

Ans. The consumer movement arose out of dissatisfaction of the consumers. The factors that gave birth to the consumer movement in India are as follows:

i) Due to the dissatisfaction of the consumers many unfair practices, were being indulged in by

the sellers.

ii) There was no legal system available to consumers to protect them from exploitation in the

market place.

iii) Food shortage, hoarding, black marketing, adulteration of food were some of the factors

which gave birth to the consumer movement in India etc.

Ques 3. Explain the need for consumer consciousness by giving two examples.

Ans. The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the market place and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum, if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with a wrong product, the consumer forum demands a bill that acts a proof that the product given by the shopkeeper is wrong.

Ques 4. Mention a few factors which cause exploitation of consumers.

Ans. A few factors that cause the exploitation of consumers are as follows:

i. The most important factor is the lack of awareness. People do not ask for proper bills while buying products, which ultimately results in the exploitation of the consumer if the product bought is defective.

ii. There is no proper monitoring of rules and regulations.

iii. Consumer ignores small losses and does not complain about them, which makes the seller more ignorant.

iv. Lack of consumer consciousness. A consumer must always check the MRP, expiry date and manufacturing date and then buy a product.

Ques 5. What is the rationale behind the enactment of Consumer Protection Act 1986?

Ans. The rationale behind the enactment of the Consumer Protection Act 1986 was to set up a department solely responsible to handle the complaints raised by the consumer and a separate department for the Central and state governments. Its main aim was to address the problems of consumers who reach the consumer courts for exploitation in the marketplace.

Ques 6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

Ans. Some of our duties as consumers are given below:

1. Always ask for a proper bill.
2. Check the MRP and do not pay more than the market price.
3. Check the expiry and manufacture date before buying any good from the market.
4. If you see any rule or regulation under the marketplace laws being exploited, immediately report the consumer courts.
5. Do not leave a small amount of disparity unattended. This may let the shopkeeper liable to continue the disparity for the other consumers as well.

Ques 7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Ans.  If you buy a bottle of honey or a packet of biscuit, look for the Agmark and the ISI mark before buying it. It is because these symbols specify that the products have been made by Government authorised companies.

Ques 8. What legal measures were taken by the government to empower the consumers in India?

Ans. The legal measures taken by the government to empower the consumers are as mentioned below:

1. The Consumer Protection Act (COPRA) was passed by the Government for the security of the consumers and to prevent them from exploitation at the market level.
2. The Right to Information Act was passed in the year 2005 so that the people of the country could be made aware about the functioning of the Government.
3. A consumer Court was set up for people where cases against any disparity with the consumer were raised.

Ques 9. Mention some of the rights of consumers and write a few sentences on each.

Ans. A few rights of the consumers include:

1. Right to information – The RTI Act was passed in 2005 with an aim to make every citizen of the country aware of the functioning of the Government.
2. Right to Choose – Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. No customer can be denied the right to choose what they want to buy.
3. Right to Seek Redressal – Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.
4. Right to Represent – This act gives the right of the consumer to present before the consumer court and present their case of disparity in the form of law.

Ques 10. By what means can the consumers express their solidarity?

Ans. Consumers can express their solidarity by organising themselves in small groups that can fight against the exploitative trade policies. Such groups get financial aid from the government to fight the case against the shopkeeper.

Ques 11. Critically examine the progress of consumer movement in India.

Ans. The consumer movement in India has progressed rapidly over the past few years.

1. The consumer rights that have been passed by the Government of the country has managed the people to become more aware and fight for their rights in the consumer courts.
2. The Consumer Protection Act (COPRA) passed by the government made it easier for people to complain against any wrong practice performed by the shopkeeper or seller of the product.
3. The public has become more aware, and proper actions are taken against any ill practice in the marketplace.

Ques 12. Match the following.

(i) Availing details of ingredients (a) Right to safety

of a product

(ii) Agmark (b) Dealing with consumer cases

(iii) Accident due to faulty engine (c) Certification of edible oil and cereals

in a scooter

(iv) District Consumer Court (d) Agency that develop standards for

goods and services

(v) Food fortification (e) Right to information

(vi) Consumers International (f) Global level institution of consumer

welfare organisations

(vii) Bureau of Indian Standards (g) Addition of key nutrients to staple

Foods

Ans.

(i) Availing details of ingredients of a product	(e) Right to information
(ii) Agmark	(c) Certification of edible oil and cereals
(iii) Accident due to faulty engine in a scooter	(a) Right to safety
(iv) District Consumer Court	(b) Dealing with consumer cases
(v) Consumers International	(f) Global level institution of consumer welfare organisations
(vi) Bureau of Indian Standards	(d) The agency that develops standards for goods and services

Ques 13. Say True or False.

(i) COPRA applies only to goods.

Ans. False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

Ans. True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

Ans. True

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

Ans. True

(v) Hallmark is the certification maintained for standardisation of jewelry.

Ans. True

(vi) The consumer redressal process is very simple and quick.

Ans. False

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Ans. True

Print Culture and the Modern World – NCERT Solutions for Class 10 History Chapter 5 – Free PDF Download

This chapter has been withdrawn from the CBSE Revised Term-wise Syllabus 2021-22.

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Chapter 5 Print Culture and the Modern World NCERT Solutions for Class 10 History:- Download PDF Here

NCERT Solutions for Class 10 History Chapter 5: Frequently Asked Questions

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1. The First Books to Be Printed
2. Print Makes Its Debut in Europe
3. The Impact of the Print Revolution
4. The Reading Epidemic

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6. India and the Printing Industry
7. Public Debates on Religious Reform
8. Print and Censorship 8. New Forms of Publication